Refund policy

At KM Furnitures, we want you to be completely satisfied with your purchase. We fully comply with the UK Consumer Rights Act and UK Distance Selling Regulations, ensuring your statutory rights are completely protected.

1. 30-Day Right to Change Your Mind (Cooling-Off Period)

Under UK law, you have the right to cancel your order and return your item for any reason within 30 days from the day your product is physically delivered to your address. This policy applies equally to both regular-priced items and sale items.

To be eligible for a return due to a change of mind, your item must be unused, un-assembled, and in the same condition that you received it, complete with its original packaging.

2. Faulty, Damaged, or Incorrect Items (30-Day Right to Reject)

If your goods arrive damaged,doesn't arrive, are unfit for purpose, or are not as described, you have a legal right to a full refund, repair, or replacement.

Please inspect your items upon delivery. If you notice any damage or missing components, please contact our customer support team within 48 hours of receiving the product so we can arrange prompt courier collection or supply replacement parts immediately.
If an item is discovered to be faulty or structurally defective during assembly, please stop assembly immediately and notify us. Your statutory rights regarding manufacturing defects are not affected if assembly has been attempted.

5. Non-Returnable Items

Please note that the following items are not eligible for return or refund:

Items that have been fully assembled and show signs of use (change of mind returns only)
Items returned after the 30-day return window has passed
Items that are damaged due to misuse, improper assembly against provided instructions, or accidental damage caused by the customer
Bespoke or custom-made furniture items ordered to specific dimensions, finishes, or configurations

Please note: These exclusions do not affect your statutory rights under the UK Consumer Rights Act in cases of faulty, damaged, or misdescribed goods.

3. Return Shipping Process

How to initiate a return: Please contact us via email at support@shopkmfurnitures.co.uk or whatsapp us at +447846029094 to request a return authorization.
Return Methods: All returns must be sent via a mail or courier service to our shipping address: KM Furnitures , 259 Farm Hill, Exeter EX4 2NW, United Kingdom.
Return Shipping Costs: For change of mind returns, the customer is responsible for paying their own return shipping costs. For damaged, faulty, or incorrect items, KM Furnitures will provide a prepaid shipping label or arrange a courier collection at our expense.
Tracking: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking documentation.

4. Refunds and Processing Times

Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received the item and confirming the status of your refund.

Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 8 business days.Please note that your bank or payment provider may take additional time to process and post the refund.

Restocking Fee:

We don't charge any Restocking Fee

5. Product Exchanges

We accept exchanges for all catalog items within 30 days of delivery. If you need to exchange an item for a different size, color, or alternative model, please reach out to our support team using the details below.