Shipping policy

Shipping, Delivery & Payment Information

At KM Furnitures, we aim to make your shopping experience safe, transparent, and hassle-free. Please find below our payment, shipping, delivery, and home-delivery procedures.

1. Secure Payments

Your payment security is important to us.

We accept Visa, Mastercard, Discover, JCB, UnionPay, and American Express.
Payments are processed securely through Stripe using encrypted payment technology.
We do not store full credit or debit card details on our servers.
3D Secure / Secure Customer Authentication (SCA) may be required to verify certain transactions.
Full payment is required at checkout and orders are confirmed only after successful payment.
Payments may be declined, held, or reviewed where fraud or security concerns are identified.

Refunds & Chargebacks

Refunds are handled according to our Returns & Refunds Policy. If you experience a billing issue, please contact us before raising a payment dispute where possible.

We may investigate and challenge unauthorized or fraudulent chargebacks.

2. Shipping Costs & Delivery Area

Delivery Area: Mainland United Kingdom only.
Delivery Cost: FREE DELIVERY across the UK mainland.
No Hidden Fees: The delivery price shown at checkout is the final price payable, unless otherwise clearly stated.

3. Order Processing & Delivery Times

Our standard delivery times are:

Order Cut-Off: 2:00 PM UK time.
Order Processing: 1–4 days, Monday–Saturday.
Transit Time: 3–8 days, Monday–Saturday.
Estimated Total Delivery: 4–12 days from the date of purchase.
Delivery Hours: 10:00 AM–10:00 PM, Monday–Saturday.

Delivery times are estimates and may occasionally vary due to circumstances outside our control.

Delivery Updates

We manage deliveries using our dedicated delivery vehicles rather than third-party courier services.

Dispatch Confirmation: You will receive an email or SMS once your order is dispatched.
Delivery Window: We will contact you 1–2 days before delivery with a specific 4-hour delivery window.
Driver Notification: Our driver will call approximately 30 minutes before arrival.

4. Delayed Deliveries

If your order has not arrived within 14 days after the estimated delivery date, please contact us at support@shopkmfurnitures.co.uk.

We will investigate the delay and work to resolve the matter as quickly as possible.

5. Planning Your Delivery

You may reschedule or cancel your delivery free of charge up to 24 hours before your arranged delivery slot.
Missed or declined deliveries will be rearranged where possible, normally within 10 working days.
Customers should ensure that the delivery address and access information provided at checkout are accurate.

6. Delivery Conditions

Ground-Floor Delivery

Standard delivery includes placing your furniture inside your property at the first safe and convenient ground-floor location.

Stairs & Upper Floors

Our standard delivery drivers are not authorized to carry heavy furniture upstairs. This includes internal staircases and apartments located above ground level.

Moving furniture beyond the ground floor is only possible where a suitable 2-Man Delivery Upgrade has been purchased and arranged before dispatch. Otherwise, any movement beyond ground level is undertaken at the customer's/contractor's own risk and discretion.

Existing Furniture & Assembly

Our drivers:

Cannot move or remove existing furniture or personal belongings.
Do not provide furniture assembly or structural installation unless a specific assembly/setup service has been purchased and arranged in advance.