Last updated: 13 July 2026

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Your satisfaction is our priority. This policy sets out your rights and our commitments when it comes to returning items, reporting problems, and receiving refunds. Everything below is written in line with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — your statutory rights remain fully intact at all times.

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1. Changed Your Mind? You Have 30 Days

If you decide a product is not right for you, you are welcome to return it within 30 days of the delivery date — no questions asked. This applies whether you paid full price or purchased the item during a sale.

To qualify for a change-of-mind return, your item must meet all three of the following conditions:

• It has not been used

• It has not been assembled

• It is in its original, undamaged packaging and in the same condition as when it was delivered

Returns that do not meet these conditions may not be accepted or may be subject to a partial refund at our discretion.

 

2. Received Something Wrong, Damaged, or Faulty?

If your order arrives in a damaged state, fails to arrive at all, does not match the description on our website, or turns out to be unfit for its intended purpose, you are entitled to a full refund, a replacement, or a repair — whichever is most appropriate given the circumstances.

A few important points:

• Check your delivery carefully. If you spot any damage to the item or notice that components are missing, please report this to us within 48 hours of receiving your order. We will arrange collection or dispatch replacement parts without delay.

• Fault found during assembly? Stop and contact us immediately. We will assess the situation and advise next steps. Attempting to assemble a product does not forfeit your right to make a claim for manufacturing defects — your statutory rights are protected regardless.

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3. Items We Cannot Accept Back

The following are not eligible for return or refund under our change-of-mind policy:

• Items that have been fully assembled and show evidence of use

• Return requests made after the 30-day window has closed

• Products damaged as a result of misuse, incorrect assembly contrary to the provided instructions, or accidental damage by the customer

• Custom or bespoke furniture items made to order—including specific dimensions, finishes, or configurations chosen by the customer

Important: None of the above exclusions apply if your item is faulty, damaged on arrival, or not as described. In those cases, your full rights under the UK Consumer Rights Act remain unaffected.

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4. How to Start a Return

Step 1 — Get in touch first.
Before sending anything back, please contact us to request a return authorization:

• 📧 Email: support@shopkmfurnitures.co.uk

• 📞 Phone:+447423 160263

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Step 2 — Send your item back.
Once authorized, returns must be sent to:
KM Furnitures. 259 Farm Hill, Exeter, EX4 2NW, England, United Kingdom

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Step 3 — Who covers the postage?

Return Reason                                                               Who Pays Return Shipping

Change of mind                                                              Customer

Faulty / damaged / wrong item                               KM Furnitures (prepaid label or courier collection arranged)

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We strongly recommend using a tracked delivery service and adding shipping insurance for your own protection. We are unable to process refunds for items lost in transit without proof of delivery.

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5. Refund Processing

Once your return reaches our warehouse and has been inspected, we will send you a confirmation email letting you know whether your refund has been approved.

Approved refunds are issued immediately and will appear against your original payment method within 8 business days. Please allow your bank or card provider a small amount of additional time to post the credit to your account, as this can vary between institutions.

Restocking fee: None. We do not charge a restocking fee on any return.

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6. Exchanges

We are happy to arrange an exchange for any item within 30 days of your delivery date. If you would like a different size, colour, or alternative product, simply reach out to our support team using the contact details above, and we will guide you through the process

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Contact Information

For any questions regarding your delivery, cancellations, or refunds, please contact us directly:

KAUF MORA LTD

Trading as : KM Furnitures

• Address: 259 Farm Hill Exeter, England, EX4 2NW, United Kingdom

• Company number: 17178675 (Registered in England and Wales)

• Contact:+447423 160263

• Email: support@shopkmfurnitures.co.uk

• Our typical response time is within 24 hours